Fashionnovana Return Policy

1. General Return Eligibility

We want you to be completely satisfied with your purchase from Fashionnovana. You are eligible to return most items within 180 days from the date you receive your order. This generous return window gives you ample time to decide if the product meets your expectations.

2. Condition of Returned Items

• Original Condition: All returned items must be in their original, unworn, unwashed, and undamaged condition. Products should have all original tags, labels, and packaging intact. For example, if you purchased a dress, it should still have the attached price tags and be free from any stains, tears, or signs of wear.
• Intact Accessories: Any accessories, components, or freebies that came with the product must also be included in the return. If a handbag was sold with a dust bag or a charm, these items should be returned together with the handbag.

3. How to Initiate a Return

• Contact Customer Service: To start the return process, please contact our customer service team. You can reach us via email at [email protected] or through our online contact form. Provide your order number, the items you wish to return, and the reason for the return.
• Return Authorization: Once we receive your return request, our customer service team will review it. If approved, we will issue you a return authorization number and provide you with detailed instructions on how to proceed with the return, including the return shipping address.

4. Return Shipping

• Customer - Paid Return Shipping: In other cases, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of your items. Please note that we are not responsible for any lost or damaged packages during the return shipping process if you choose not to use a trackable service.

5. Processing Refunds

• Inspection of Returned Items: Once we receive the returned items, our team will inspect them to ensure they meet the return criteria. If the items are in the proper condition, we will process your refund promptly.
• Refund Method: The refund will be issued to the original payment method used for the purchase. For example, if you paid with a credit card, the refund will be credited back to the same credit card. The time it takes for the refund to appear in your account may vary depending on your financial institution, but it typically takes 5 - 10 business days.

6. Non - Returnable Items

• Custom - Made Items: Any item that has been custom - made or personalized according to your specific requests is non - returnable, unless there is a manufacturing defect.
• Final Sale Items: Items marked as "final sale" on the product page or during the checkout process cannot be returned. These items are clearly labeled, and the non - returnable status is indicated at the time of purchase.
• Certain Hygiene - Sensitive Items: For health and hygiene reasons, items such as underwear, swimwear, and pierced jewelry (once the seal has been broken) are non - returnable, unless they are defective.

7. Exchanges

• Exchange Option: If you would like to exchange an item for a different size, color, or style, please follow the return process as described above. Once we receive and process your return, you can place a new order for the desired item. However, please note that the availability of the replacement item is subject to stock levels at the time of your new order.

8. Damaged or Defective Items

• Reporting Damages/Defects: If you receive a damaged or defective item, please contact our customer service team immediately. Provide us with detailed photos of the damage or defect, along with your order information.
• Resolution: We will work with you to resolve the issue as quickly as possible. This may include providing a replacement item, issuing a partial refund, or arranging for a full return and refund, depending on the nature of the problem.

9. Policy Updates

We may update this Return Policy from time to time. The most current version of the policy will always be posted on our website. Your continued use of our services after any policy update indicates your acceptance of the new terms.